Operational Retail Lead

7 days ago


Bragg Creek, Canada ESSO GAS STATION - BRAGG CREEK Full time
About the Role

We are seeking an experienced Operational Retail Lead to join our team at Liquor Sphere. In this role, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Assign and manage sales floor staff to optimize productivity and efficiency.
  • Hire, train, and develop high-performing team members to achieve business objectives.
  • Create and implement engaging work schedules that meet business needs.
  • Analyze sales data, merchandise trends, and personnel matters to inform business decisions.
  • Resolve customer complaints, supply chain issues, and other operational challenges promptly and professionally.
  • Maintain accurate inventory levels, including ordering and stocking procedures.
  • Coordinate and supervise staff activities to ensure seamless store operations.
Work Environment and Requirements:
  • Fast-paced retail environment with a focus on delivering excellent customer experiences.
  • Ability to work under pressure while maintaining a positive attitude.
  • This is a permanent, full-time position with regular working hours of 40 hours per week.
  • The successful candidate must be proficient in English and able to communicate effectively with colleagues and customers.
Compensation Package:

We offer a competitive salary of $55,000 - $65,000 per year, commensurate with experience, plus opportunities for professional growth and development within our dynamic organization.



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