Home Based Customer Service Representative
2 days ago
We are seeking highly motivated and customer-focused individuals to join our team as Home Based Customer Service Representatives.
About MCIMCI is a leading provider of business process outsourcing services, offering a range of solutions designed to help clients improve their customer experience and drive operational efficiency. Our company is committed to delivering exceptional service and support to our clients and their customers.
Job SummaryThis role is responsible for providing exceptional customer service and support to our clients' customers through various communication channels. As a Home Based Customer Service Representative, you will be working from the comfort of your own home, interacting with customers via phone, email, and chat. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, ensuring that our clients' customers have an outstanding experience.
Key Responsibilities:- Provide exceptional customer service and support through various communication channels
- Resolve customer inquiries and issues in a timely and professional manner
- Work collaboratively with internal teams to ensure seamless customer experience
- Meet or exceed performance targets and key performance indicators (KPIs)
To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work independently in a home-based environment, and have a strong commitment to providing exceptional customer service. You will also need to be proficient in using technology, including computers, software applications, and communication tools.
Benefits:As a Home Based Customer Service Representative, you will enjoy a range of benefits, including:
- A competitive hourly rate
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The flexibility to work from home and create your own schedule
At MCI, we offer a comprehensive compensation and benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off. We are committed to supporting the growth and development of our employees, offering ongoing training and development opportunities to help you succeed in your career.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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