Director, Global Network and ABM Operations Leader

2 months ago

Toronto, Ontario, Canada Scotiabank Full time

About the Role:

We are seeking a highly experienced and skilled Director, Global Network and ABM Operations Leader to join our team at Scotiabank. As a key member of our Global Technology Solutions (GTS) organization, you will be responsible for leading the Global Network and ABM Operations team to ensure the availability and reliability of our critical systems.

Key Responsibilities:

  • Provide strategic leadership and direction to the Global Network and ABM Operations team to ensure the delivery of business strategies, plans, and initiatives.
  • Develop and implement operational and service level agreements (SLAs) to ensure the availability and reliability of our critical systems.
  • Manage multiple projects concurrently, with budgets exceeding $1 million, and ensure the successful delivery of these projects.
  • Lead and manage a team of up to 50+ GSOC staff across multiple geographies, providing coaching, mentoring, and development opportunities to ensure the growth and success of the team.
  • Collaborate with the Global Head, GTS - GSOC, to establish annual objectives for the department and determine the allocation of responsibility for completing given tasks and projects.
  • Ensure all operational and service level agreements (SLAs) are met in relation to Global Networks and ABMs, as GSOC monitors and manages 25,000+ Network/ABM devices globally and maintains services to 3,000+ branches and corporate offices.
  • Develop and implement a people strategy that attracts, retains, develops, and motivates the team, fostering an inclusive work environment and using a coaching mindset and behaviors.
  • Oversee or verify expenditures associated with overall GSOC operations, staff technical training within approved department and project budgets as required.

Requirements:

  • 10+ years of progressive technical working experience in Information Technology, Network Operations, and/or Operations/Command Centre Management.
  • 10+ years of hands-on technical working experience in a high-volume, complex, demanding customer-oriented IT & Network environments.
  • 5+ years of senior-level management and leadership experience managing diverse teams in varying locations globally.
  • Proven track record with Executive Level strategic influencing skills, including the ability to frame technology opportunities in terms of business values.
  • Broad technology knowledge within the network infrastructure and systems technology spaces & leadership with existing & new technologies.
  • 10+ years of professional working experience in managing technical projects/programs.
  • Recognized as a change champion & cultural catalyst.
  • Adept at working under tight deadlines, conflicting priorities, and changing requirements.
  • Broad ITIL-based knowledge with a focus on Network/Process Automation, Incident/Problem Management, Leadership/Process Communication, and Change Management.
  • Completion of a post-secondary education in Computer Science, Engineering, Information Systems/Technology, or in a related field of study.

What We Offer:

  • A competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation, health/medical/wellness benefits, and employee banking privileges.
  • A hybrid work model that allows for flexibility and work-life balance.
  • A collaborative and inclusive work environment that encourages creativity, curiosity, and celebrates success.
  • Opportunities for professional growth and development, including training and mentorship programs.

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