Director of Global Network Operations

4 days ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Director of Global Network Operations

Scotiabank is seeking a highly skilled and experienced Director of Global Network Operations to join our team. As a key member of our Global Technology Solutions (GTS) organization, you will be responsible for leading the Global Network and ABM Operations team to ensure the availability and reliability of our core network and ABM environments.

Key Responsibilities:
  • Provide direction and leadership to the Global Network and ABM Operations team to ensure business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, and procedures.
  • Establish annual objectives for the department and determine the allocation of responsibility for completing given tasks and projects within the GSOC.
  • Manage multiple projects that vary in size and scale concurrently, with budgets exceeding $1 million.
  • Ensure all operational and service level agreements (SLAs) are met in relation to Global Networks and ABMs.
  • Provide effective leadership to the 24x7 Global Network and ABM Operations team within the GSOC and ensure clearly defined and approved standards and guidelines are maintained and adhered to.
  • Develop and lead the execution of innovation and delivery strategies for Global Network and ABM operations team in both production and non-production environments.
  • Accountable for program design, policy formulation, or operating standards within the network and ABM spaces.
  • Manage the day-to-day management and leadership of up to 50+ GSOC staff across multiple geographies.
Requirements:
  • At least 10+ years of progressive technical working experience in Information Technology, Network Operations, and/or Operations/Command Centre Management.
  • At least 10+ years of hands-on technical working experience in a high-volume, complex, demanding customer-oriented IT and Network environments.
  • At least 5+ years of senior-level management and leadership experience managing diverse teams in varying locations globally.
  • Proven track record with Executive Level strategic influencing skills, which must include the ability to frame technology opportunities in terms of business values.
  • Broad technology knowledge within the network infrastructure and systems technology spaces and leadership with existing and new technologies.
  • At least 10+ years of professional working experience in managing technical projects/programs.
  • Broad ITIL-based knowledge with a focus on Network/Process Automation, Incident/Problem Management, Leadership/Process Communication, and Change Management.
What We Offer:
  • A competitive total rewards package, including a performance bonus, company matching programs (pension and Employee Share Ownership), generous vacation, health/medical/wellness benefits.
  • A Hybrid Work Model that allows for flexibility and work-life balance.
  • A dynamic and inclusive work environment that fosters growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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