Senior Investment Services Representative: Mandarin/English

2 weeks ago


Vancouver, British Columbia, Canada Interactive Brokers Full time

About Interactive Brokers

Our Company

  • Interactive Brokers Group has been a global leader in online trading and clearing since 1978.
  • We pride ourselves on being primarily a technology company, pushing boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost.

Job Description

Interactive Brokers Canada is seeking a motivated and analytical individual with a background in the financial services industry and a professional demeanor to join our client services team.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new technologies.

Key Responsibilities

  • Resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy.
  • Assist clients with trading platform operation and features, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries.
  • Collaborate with other local and international Client Service, Programming, Clearing, Cashiering, and Compliance teams on common issues.

Requirements

  • Bachelor's or advanced degree is required.
  • Minimum two years experience at a global financial institution.
  • Excellent command of written and spoken English and Mandarin.

What We Offer

  • A competitive remuneration package including health, dental, disability, and life insurance with 100% premiums covered.
  • Company RSP contribution matching, Stock incentive plan.


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