Parkland CXR

Parkland Corporation is a leading Canadian convenience store operator, striving to provide exceptional customer experiences across multiple channels. Our commitment to quality service drives our business forward.

Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.

The Customer Experience Representative (CXR) plays a vital role in responding to and resolving customer inquiries, maintaining account information, and achieving sales goals.

• Respond to high-volume customer calls and achieve a 85% Service Level.
• Open and manage existing customer accounts, ensuring accurate record-keeping.
• DIRECTLY EARN revenue through inside sales initiatives and credit verification using the Equifax credit tool.
• Direct or escalate requests and unresolved issues to designated resources.

To succeed as a CXR at Parkland, you'll need:

• Excellent interpersonal skills with relentless customer focus.
• Good communication and listening skills, with the ability to adapt to diverse situations.
• Knowledge of customer service principles and practices.
• Proficiency in relevant computer applications, including Office 365 and CRM software.

Parkland offers:

• A comprehensive benefits package, including competitive compensation and meaningful extras.
• Ongoing training and development opportunities to enhance your skills.
• A dynamic work environment that values diversity, equity, and inclusion.