Education Technology Innovation Leader

2 weeks ago

Toronto, Ontario, Canada Davies Ward Phillips & Vineberg LLP Full time

About Davies Ward Phillips & Vineberg LLP

Davies is a top-tier Canadian law firm renowned for handling complex matters. With offices in Montréal, Toronto and New York, we consistently navigate the most challenging deals and cases in Canada and abroad.

A role at Davies offers more than just employment. Upon joining the firm, you will be welcomed by a collaborative team that prioritizes supporting its members as much as serving esteemed clients. To foster a harmonious environment where team members from diverse backgrounds feel valued and encouraged to share their ideas while working alongside prominent legal and business professionals who are eager to exchange knowledge and experience.

About the Position

Join our Information Technology department as an Education Technology Innovation Lead, reporting directly to the Director of Change Management, Learning & Technology Adoption, with guidance from the Technical Change Manager. In this capacity, the successful candidate will identify user needs, advocate for optimal technology experiences, and develop strategies for effective implementation and training. The Education & User Advocacy Lead will collaborate with early adopters to refine technology practices, measure adoption, and drive continuous improvement.

Primary Responsibilities

  • Lead the development and execution of comprehensive user advocacy strategies to align with goals for driving adoption
  • Promote cross-functional initiatives to enhance user experience and technology adoption throughout the firm
  • Stay current on industry trends and best practices and integrate them into the firm's technology adoption strategies
  • Coordinate the implementation and optimization of a Learning Management System, ensuring ongoing efficient utilization
  • Identify user needs and use cases for key groups through collaboration and ethnographic techniques, including understanding how they work, their preferred platforms, and work situations and opportunities for improvement
  • Advocate for the best user experience for technology solutions based on identified needs
  • Contribute to developing strategies for implementing new solutions, including communication strategy, key messages, training strategy, and high-level curriculum
  • Collaborate with early adopters to establish successful ways to utilize technology and promote these practices within the firm
  • Measure adoption and satisfaction to support continuous improvement and advocate for a positive technology experience to other functional groups
  • Collaborate with Business Analyst and QA to review non-functional and functional requirements, ensuring human change aspects are well understood and documented
  • Participate in the design, development, and management of key communications related to technical changes, ensuring clear and consistent messaging
  • Support the design and delivery of training programs to prepare employees for technical changes
  • Identify and address resistance to technical changes, developing strategies to mitigate risks and ensure smooth transitions

Requirements

  • Demonstrated experience (5+ years) in user advocacy, training, or a related role, preferably within a law firm or similar professional environment
  • Bilingual in English and French
  • Experience with ethnographic or observational research techniques to understand user needs and behaviors
  • Experience facilitating focus groups, interviews, and surveys
  • Experience in developing and implementing training programs and communication strategies
  • Proficiency in using technology platforms and tools relevant to the legal industry
  • Ability to analyze data and metrics to measure adoption and satisfaction
  • Effective communication and interpersonal skills to effectively collaborate with various stakeholders
  • Excellent problem-solving abilities and a user-centric mindset
  • A proactive and adaptable approach to work
  • Strong advocacy skills to champion user needs and experiences
  • Commitment to continuous improvement and staying updated with the latest technology trends

We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.

Davies Ward Phillips & Vineberg LLP is committed to providing a diverse, inclusive, and accessible workplace for candidates and firm members with disabilities. Please inform us of any accommodations you may require during the recruitment process.

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