Concierge

24 hours ago


Toronto, Ontario, Canada Shannex Incorporated Full time
About the Opportunity

We are seeking a highly skilled and compassionate Concierge to join our team at Shannex Incorporated. As a Concierge, you will be responsible for providing exceptional customer service to our residents and visitors, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Manage resident relations and provide excellent service to all residents and visitors
  • Communicate to all residents, guests, and employees in a professional manner
  • Anticipate and respond to all resident issues/situations promptly and take appropriate action to rectify concerns
  • Display knowledge of all services, facilities, and features of Parkland and promote the services and facilities to residents as appropriate
  • Maintain a visible and accessible profile
  • Provide information and respond to inquiries from residents, visitors, and staff; refer to appropriate person as necessary
  • Coordinate all taxi and courtesy shuttle bookings for residents and communicate with Chauffeur and Door Attendant
  • Provide exceptional customer service to all residents and supports other departments including the dining room, sales, maintenance, housekeeping, and chauffer
  • Receive all incoming packages/deliveries to the facility
  • Assist residents and families with luggage, parcels, and arrange carts/dollies as necessary
  • Maintain access control to the building and manages the main entrance in cooperation with the Door Attendant
  • Responsible for overall resident satisfaction and necessary follow-up to any service concerns
  • Promote a safety culture by continuously working safely, including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely, and completing safety education
About You

We are looking for a candidate who is passionate about working with seniors and has experience working in Retirement Living and/or the hospitality industry. You should have a high school education (or GED) and an Office Administration/Professional Secretarial diploma or University Degree is preferred. You should also have 1-2 years' experience in a client services or administrative role and strong customer service skills, a positive attitude, excellent verbal and written skills, and strong computer literacy skills.

About Us

Shannex Incorporated is a trusted provider of senior accommodations, services, and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.


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