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Beauty Consultant

2 months ago

Toronto, Ontario, Canada Holt Renfrew Full time

About the Role:

Holt Renfrew is seeking a highly skilled and motivated Beauty Consultant to join our team. As a Beauty Consultant, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury beauty department.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to increase sales, service, and loyalty.
  • Exceed sales and service targets by consistently delivering high-quality service and product knowledge.
  • Build a loyal customer base by acquiring new customers, developing existing clients, and retaining loyal clients.
  • Share expert product knowledge with the sales team and provide recommendations to customers.
  • Maintain strong relationships with buyers, vendors, and selling managers to drive brand sales.
  • Identify key marketing opportunities and communicate suggestions to store management.
  • Attend educational sessions to stay up-to-date on product knowledge and industry trends.
  • Perform floor recovery, visual merchandising, and other sales support tasks as needed.
  • Communicate with customers through various channels to provide exceptional service and build loyalty.
  • Resolve customer service issues and partner with selling management to resolve any issues outside of guidelines.

Requirements:

  • High school diploma or equivalent.
  • Proven ability to exceed sales targets in a commission-based sales environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.
  • Minimum of two years of experience in a luxury sales environment.
  • Make-up artistry or aesthetics certificate may be required for certain brands.

What We Offer:

  • Competitive total compensation package.
  • Generous employee discount.
  • Pension and health & dental benefits.
  • Tuition assistance.
  • Continuous learning and development opportunities.

About Holt Renfrew:

Holt Renfrew is a leading luxury retailer with a rich history of providing exceptional customer service and driving sales growth in the luxury market. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.