Patient Care Manager – CVH 5 Mental Health Professional

4 weeks ago

Vaughan, Ontario, Canada Mackenzie Health Full time

Job Title: Patient Care Manager – CVH 5 Mental Health

Job Summary:

The Patient Care Manager is a key member of the management team within the program/clinical area, responsible for coordinating and directing the unit, as well as its human and fiscal resources. This role collaborates with the Program Director, Medical Director, Educator, and other allied health members to ensure high-quality, effective, and efficient services and care are provided.

Key Responsibilities:

  • Planning, implementing, and integrating plans that align with the Medicine Program and the organization's vision and strategic directions.
  • Collaborating with the multidisciplinary team and external areas to provide timely, appropriate written, verbal, and non-verbal communication.
  • Utilizing effective listening skills to maximize understanding of issues and providing a comfortable, respectful, confidential environment for team members to discuss issues.
  • Facilitating an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
  • Enhanced negotiating skills and knowledge and expertise in coaching, facilitation, listening, group, and team skills.

Requirements:

  • Completion of Baccalaureate Degree in Nursing or other regulated health professional field. Masters preferred.
  • Nurse Certificate of Competence from the College of Nurses of Ontario or another regulated Health Professional College.
  • Minimum of 2 - 5 years clinical frontline leadership experience – mental health preferred.
  • Demonstrates knowledge in clinical practice.
  • Demonstrates excellence in interpersonal, communication, coaching, mentoring, and team building skills that facilitate positive interactions among all members of the health care team.
  • Demonstrates a clear understanding of the application of the RHPA legislation.
  • Demonstrates superior understanding of systems, systems analysis techniques, value analysis process, and continuous improvement principles and tools.
  • Possesses highly developed analytical, problem-solving, critical thinking skills.
  • Demonstrates a strong patient and customer-focused philosophy in all interactions.
  • Possesses the ability to introduce and effectively facilitate change.
  • Demonstrates superior decision-making and organizational skills.
  • Demonstrates commitment to professional development.
  • Demonstrates ability to provide leadership, support, and critical analysis in stressful, complex clinical and emotional situations.
  • Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
  • Demonstrates excellence in written and oral communication.
  • Experience with guiding staff experiencing performance and/or attendance problems.
  • Communicates effectively with the multidisciplinary team and external areas using timely, appropriate written, verbal, and non-verbal means.
  • Utilizes effective listening skills to maximize understanding of issues.
  • Provides a comfortable, respectful, confidential environment for team members to discuss issues.
  • Facilitates an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
  • Enhanced negotiating skills.
  • Enhanced knowledge and expertise in coaching, facilitation, listening, group, and team skills.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others and demonstrates behaviors consistent with Mackenzie Health's Commitment to Caring.
  • Models behavior that is aligned with the values of Mackenzie Health – Excellence, Leadership, and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferred Qualifications:

  • Specialty certification an asset.

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