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Software Support Specialist

4 weeks ago

Kitchener, Ontario, Canada Brock Solutions Full time

Job Summary:

Brock Solutions is seeking a skilled Software Support Specialist to join our team of experienced professionals. As a key member of our support team, you will be responsible for troubleshooting software bugs, application deficiencies, and performance issues.

Key Responsibilities:

  • Troubleshoot software bugs and application deficiencies
  • Represent Brock Solutions as the first point of contact for technical incidents
  • Provide excellent customer service through thorough and diligent customer updates
  • Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes

Requirements:

  • Diploma or degree in Computer Science, Information Technology, or related field
  • Knowledge of Windows Failover Clustering, Windows Servers, Web Servers, and Web Services
  • Experience with Android, Microsoft SQL Server, MySQL, or Oracle DB

Why Work at Brock Solutions?

  • Competitive compensation package
  • Profit sharing
  • Extended Health benefits
  • Continuous career growth