Software Support Developer
1 month ago
Job Title: Software Support Developer
Job Summary:
Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build, and implementation of real-time operational solutions for broad-based industrial/manufacturing and transportation/logistics organizations worldwide.
Key Responsibilities:
- Perform Level 3 technical support for airport and airline customers by troubleshooting a wide range of issues affecting the operation of their Baggage Handling Systems.
- Assist Level 2 service technicians by providing in-depth troubleshooting and technical support.
- Conduct Root Cause Analysis of defects identified in production.
- Fix, test, and deploy software patches.
- Maintain, develop, and improve automated test and deployment tools.
- Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong Troubleshooting skills.
- Experience with an object-oriented programming language is required. C# is preferred, but Java, C++, or other languages are also acceptable.
- Proficiency with SQL and knowledge of databases.
- The ability to perform night/weekend work.
Preferred Qualifications:
- Bachelor's degree in Systems Engineering, Software Engineering, Computer Science, or related fields.
- Preferred 1-3 years of experience (co-op considered). If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).
About Brock Solutions:
Brock Solutions strives to create a respectful, accessible, and inclusive work environment. Upon individual request, Brock Solutions will endeavor to remove barriers to the hiring process to accommodate those candidates with disabilities.
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