Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Job Summary: Techise is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer hardware and software.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Requirements:
- Associate Computing Professional (ACP) certification
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Manual dexterity and attention to detail
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Relocation assistance
How to Apply: If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].
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