Telephonic Communication Specialist

1 week ago


Toronto, Ontario, Canada Kelly Services (Canada), Ltd. Full time

We are seeking a skilled Telephonic Communication Specialist to join our team at Kelly Services (Canada), Ltd. This role requires fluency in English and Vietnamese, with excellent language skills and a strong understanding of medical terminology.

Job Description

This is an exciting opportunity to utilize your language skills to facilitate communication between individuals with limited English language skills and representatives from various industries. Your responsibilities will include providing accurate and clear interpretation during online calls, navigating conversations in specialized fields such as Healthcare, Insurance, Financial, and Law Enforcement, and demonstrating cultural sensitivity and understanding to create an inclusive atmosphere.

Key Responsibilities:
  • Handle Interpretations: Provide accurate and clear interpretation during online calls, ensuring effective communication between all parties.
  • Industry-Specific Interpretation: Utilize your language skills to navigate conversations in specialized fields such as Healthcare, Insurance, Financial, and Law Enforcement, adapting to industry-specific terminologies.
  • Cultural Bridging: Demonstrate cultural sensitivity and understanding to create an inclusive atmosphere, fostering a positive and effective communication environment.
  • Maintain Professionalism: Uphold a high level of professionalism, confidentiality, and accuracy during all interactions.
Required Skills and Qualifications

To be successful in this role, you will need to be fluent in English and Vietnamese, have acquired a high school diploma or GED, and be confident with medical terminology. You must also be available to work a weekly schedule of a minimum of 30 hours per week with no planned absences for at least the first 450 hours worked, reside in Canada, and be legally authorized to work in Canada.

Benefits

As a Telephonic Communication Specialist with Kelly Services (Canada), Ltd., you can expect a competitive salary range of $25-$35 per hour, depending on experience and qualifications. Other benefits include free skill enhancement training, weekly pay, vacation and holiday pay, and access to our online community for valuable resources and support.



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