Security Dispatcher

2 months ago


Edmonton, Alberta, Canada Paladin Security Full time
Job Summary

We are seeking a highly skilled Security Dispatcher to join our team at Paladin Security. As a key member of our dispatch center, you will be responsible for providing exceptional customer service, dispatching security personnel, and ensuring the safety and security of our clients.

Key Responsibilities
  • Respond to incoming calls, documents details, and escalates to proper resources
  • Dispatch security personnel to calls as required, including emergency situations
  • Monitor CCTV and provide support to security agents responding to calls
  • Oversee facility monitoring systems and escalate when equipment signals an alarm
  • Communicate with tenants and contractors regarding critical property concerns
  • Complete reports and provide information related to site-owned security equipment
Requirements
  • Prior dispatch experience is required
  • Strong written and verbal communication skills
  • Strong interpersonal skills for contractor and customer interactions
  • Computer literacy with multiple software programs
  • Ability to prioritize work tasks and work under stressful conditions
  • Able to display objectivity and sound judgment
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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