Dispatcher - Edmonton City Centre Operations Coordinator

2 months ago


Edmonton, Alberta, Canada Paladin Security Full time

Job Summary

We are seeking a highly skilled Security Operations Coordinator to join our team at Paladin Security. As a Security Operations Coordinator, you will play a critical role in ensuring the safety and security of our facilities and tenants. If you have prior dispatch experience and possess excellent communication and interpersonal skills, we encourage you to apply.

Key Responsibilities

  • Take incoming calls, document details, and escalate to proper resources
  • Coordinate Security, Cleaning Services, and Building Operators to calls as required
  • Coordinate security services to critical facility issues, including medical, fire, and disturbances
  • Provide detailed documentation of activity as called into the dispatch center into event logs
  • Coordinate for emergency situations (EPS, EMS, EFD)
  • Monitor CCTV and provide support to Security Agents responding to calls
  • Oversee facility monitoring systems, and escalate when equipment signals an alarm
  • Communicate and provide regular updates to stakeholders for all events on the property
  • Provide key access through key control system for employees and contractors
  • Provide contractor sign in / sign out process; sign out equipment as needed to contractors
  • Complete reports and provide information related to site-owned security equipment
  • Contact tenants for critical property concerns related to their tenant space
  • Obtain/file maintenance inspections and equipment audits from team members

Qualifications

  • Prior dispatch experience is required
  • Strong written and verbal communication
  • Strong interpersonal skills for contractor and customer interactions
  • Computer literacy with multiple computer software programs
  • Ability to prioritize work tasks
  • Ability to display objectivity and sound judgment
  • Willingness/ability to learn and retain large amounts of information
  • Possess crisis management skills and work under stressful conditions
  • Above-average observation skills
  • Ability to follow policy and procedure
  • Dependable and professional in all job functions


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