Bicycle Technician
3 weeks ago
We are seeking a highly skilled and enthusiastic Service Technician to join our team at Specialized Bicycle Components, Inc. As a Service Technician, you will be the front line and point person for our brand to the rider, providing exceptional service and technical expertise to ensure a seamless and enjoyable experience.
Key Responsibilities- Meet and greet riders, understanding their needs and providing solutions quickly and efficiently.
- Speak authoritatively on technical matters related to our bicycles, being the expert in your field.
- Assist customers in an enthusiastic and courteous manner, providing "wow" customer service.
- Responsible for properly taking in all service work, setting and exceeding rider expectations, and scheduling an appropriate number of repairs.
- Advise and assist customers with their product/service selection without bias.
- Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information.
- Assist with bike sales with technical consulting, and any other bike floor duties as needed.
- Deliver best-in-class rider-service that ensures ongoing service and high levels of rider satisfaction.
- Passion for cycling and the Specialized brand.
- Minimum 2 years of experience with bike mechanic work.
- Bike shop/Bike mechanic experience preferred.
- Excellent communication skills with the ability to effectively interact with riders and team members.
- Ability to work as business dictates, including weekends.
- Ability to stand for extensive time periods, while occasionally walking, kneeling, or reaching.
- Able to lift at least 50 lbs. or more and use proper lifting skills.
- Short and Long Term Disability.
- Employer-sponsored health care option for individuals and families.
- Company-sponsored life insurance.
- Optional Term Life Insurance.
- Optional Critical Illness insurance.
- Optional Critical Accident insurance.
- Competitive vacation package.
- Paid company holidays.
- Employee discounts on all products.
- Family & Friends Discount.
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