Service Technician
3 weeks ago
Deliver exceptional rider service and meet sales and profitability goals by providing technical expertise and outstanding in-store brand experiences.
As a Service Technician, you will be the front line and point person for our brand, working directly with riders to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly. You will work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace.
Key Responsibilities:
- Meet and connect with riders, asking qualifying questions and listening to their needs, then giving options and advice on meeting those needs from a pre-set service menu or tune-ups and a la carte services.
- Speak authoritatively on technical matters as they relate to our bicycles; be the expert.
- Assist customers in an enthusiastic and courteous manner; provide "wow" customer service.
- Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
- Advise and assist customers with their product/service selection without bias.
- Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keep current as new product lines are introduced.
- Assist with bike sales with technical consulting, and any other bike floor duties as needed.
- Deliver best-in-class rider service that ensures ongoing service and high levels of rider satisfaction.
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
- Proficiency in Lightspeed point of sale systems and store operational websites.
- Regular, dependable attendance and punctuality.
Requirements:
- Passion for cycling and the Specialized brand.
- Minimum 2 years of experience with bike mechanic work.
- Bike shop/Bike mechanic experience preferred.
- Excellent communication with the ability to effectively interact with riders and team members.
- Ability to work as business dictates, including weekends.
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
- Able to lift at least 50 lbs. or more and use proper lifting skills.
Benefits:
- Short and Long Term Disability.
- Employer-sponsored health care option for individuals and families.
- Company-sponsored life insurance.
- Optional Term Life Insurance.
- Optional Critical Illness insurance.
- Optional Critical Accident insurance.
- Competitive vacation package.
- Paid company holidays.
- Employee discounts on all products.
- Family & Friends Discount.
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