Supervisor Home Delivery Team Lead

4 weeks ago

Edmonton, Alberta, Canada Voilà Full time

About Voilà

Voilà is a new team dedicated to launching and scaling Sobeys' new e-commerce grocery home delivery business. We are looking for experienced, passionate, and customer-obsessed individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives.

Job Summary

We are seeking a Supervisor Home Delivery to support the launch and operation of our new e-commerce grocery home delivery business. As a key member of our team, you will be responsible for ensuring the timely and efficient delivery of groceries to our customers. This is a rare opportunity to join a start-up within a larger organization and contribute to the growth and success of our business.

Key Responsibilities

  • Support continuous improvement efforts by utilizing customer service feedback and routing analysis
  • Partner with Training Specialist to understand the strengths and opportunities of teammates moving from In-Class to On The Job to ensure their performance is managed
  • Support and partner with Fleet Solutions Manager to ensure fleet availability and safety
  • Routinely review the performance data for their team to ensure their teammates hit their performance metrics
  • Accountable for 'On Time Delivery' (95%+) metric
  • Accountable for (50+) Net Promoter Score
  • Accountable for a Driver Safety Score of (95%+)
  • Responsible for partnering with HR regarding progressive disciplinary process
  • Tasked with managing the route paperwork
  • Manage timecards
  • Supervisor will ensure all incidents are logged and shared with the respective parties
  • Confirm teammates are operating the appropriate manual handling principles and adhere to the health & safety protocols
  • Ensure Teammates are up-to-date on training course completions
  • Liaise regularly with cross-functional teams to support on time departure

Requirements

  • Minimum of 3-5 years' experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
  • Home Delivery experience (business to customer) in an e-commerce environment an asset
  • Post-Secondary education in a business-related field
  • Strong knowledge of Employment Standards Legislation
  • Excellent Analytical and Problem-Solving abilities
  • Advanced skill level in MS Excel; MS Access is considered an asset
  • Experience in effectively managing a large team
  • Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties
  • Class 5 driver's license (non GDL), ability to travel within the Alberta and across Canada
  • Distribution facility experience

What We Offer

  • Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*
  • Access to Virtual Health Care Platform* and Employee and Family Assistance Program
  • A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*
  • A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*
  • Learning and Development Resources to fuel your professional growth
  • Paid Vacation

Accommodation

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

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