Customer Service Supervisor

4 weeks ago


Edmonton, Alberta, Canada Alberta Granite & Quartz Ltd Full time

Job Title: Customer Service Supervisor - Team Lead

Job Summary: We are seeking a highly skilled Customer Service Supervisor - Team Lead to join our team at Alberta Granite & Quartz Ltd. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining a positive work environment.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve excellent customer service delivery and meet performance targets.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Coach and develop team members to improve their skills and performance.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in customer service or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.


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