Document Specialist Team Support Role Opportunity

1 week ago


Vancouver, British Columbia, Canada Mc Carthy Tetrault Full time
About Us

At McCarthy Tétrault, we strive to deliver exceptional results while fostering a culture built on professional excellence, collaboration, innovation, thought leadership, and entrepreneurialism. Our commitment to inclusivity, diversity, and equity is unwavering.

Job Overview

We are seeking an experienced Shift Lead, Document Services Group, to join our team. This role will play a vital part in coordinating the intake process for document production and support requests, ensuring seamless workflow management and excellent client service.

Responsibilities
  • SUPPORTING SUPERVISORS IN COORDINATING DOCUMENT PRODUCTION AND SUPPORT REQUESTS
  • ENSURING DOCUMENT SPECIALISTS FOLLOW PROCESS GUIDELINES FOR ACCURATE CLIENT REQUESTS
  • LIAISING WITH CLIENTS ON WORKFLOW AND RESOLVING ESCALATED CONCERNS
  • MONITORING METRICS TO ENSURE EFFICIENT DUTY PERFORMANCE
  • DEVELOPING STYLE SHEETS, DESIGNING MACROS, AND MASTERING NEW SOFTWARE AS NEEDED
  • COORDINATING INFORMATION SHARING BETWEEN SHIFTS
  • COACHING TEAM MEMBERS AND TRAINING NEW STAFF
Key Requirements
  • POST-SECONDARY DIPLOMA WITH SPECIALIZATION IN LEGAL/ OFFICE OR EQUIVALENT EXPERIENCE
  • MINIMUM 4 YEARS OF EXPERIENCE IN A PROFESSIONAL ENVIRONMENT WITH 3 YEARS OF RELEVANT DOCUMENT SERVICES EXPERIENCE
  • KNOWLEDGE OF LEGAL TERMINOLOGY, DOCUMENTS, AND PROCEDURES AN ASSET
  • EXCELLENT COMMUNICATION SKILLS IN ENGLISH ARE REQUIRED; FLUENCY IN FRENCH WOULD BE CONSIDERED AN ASSET
  • INTERPERSONAL SKILLS AND CUSTOMER SERVICE APPROACH REQUIRED
Benefits
  • OUTSTANDING BENEFITS FROM DAY ONE, INCLUDING INSURANCE PREMIUMS PAID BY THE FIRM
  • COMPETITIVE COMPENSATION, PAID OVERTIME, AND GENEROUS TIME OFF
  • PROFESSIONAL DEVELOPMENT OPPORTUNITIES WITH A CULTURE THAT ENCOURAGES FEEDBACK
Location

This position can be based out of Calgary, Montreal, Toronto, Vancouver, or Quebec City. The role benefits from a fully remote work schedule with flexibility in working hours.



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