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Head of Customer Experience Lead

1 week ago

Toronto, Ontario, Canada Floatcard Full time
About Float

Float is a Canadian company on a mission to simplify finance for businesses. Our goal is to empower companies to eliminate complexity and unlock new opportunities through our innovative platform.

We are one of Canada's fastest-growing companies and top-rated startups in 2023 and 2024. Our team includes leaders from prominent companies like Uber, Shopify, Top Hat, TouchBistro, and Ada. We are passionate about customer success and have a culture based on feedback and continuous improvement.

We believe that everyone is an owner at Float, bringing their unique perspective to our team and product. Your voice is important to us, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve.

Our Product

Float is Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. We provide high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and fast, friendly support—all built in Canada, for Canada.

We are backed by world-class venture and fintech investors, including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures, partners behind our $70 million Series B raise.

The Role of the Head of Customer Experience

We are looking for an outstanding Customer Experience leader to join Float and be part of our Leadership Team building the best finance platform in Canada. As the Head of Customer Experience, you will be responsible for setting and executing our overall short and long-term customer strategy.

You will elevate the voice of the customer throughout the organization to influence the direction of our product strategy and adoption, and optimize our sales strategy. Your work will be instrumental in building and reshaping our post-sales organization, with a focus on strategy execution, team leadership, customer journey mapping, and playbook development.

As the Head of Customer Experience, you will oversee our Implementation, Customer Success, and Account Management teams, ensuring strong product adoption by enhancing our onboarding processes, driving engagement, and maximizing customer value realization.