Call Center Team Lead

4 weeks ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential with OpenRoad Auto Group

At OpenRoad Auto Group, we're committed to delivering exceptional customer experiences. As a Call Center Team Lead, you'll play a vital role in driving our success by leading a team of customer service professionals.

Key Responsibilities:
  • Lead and mentor a team of customer service representatives to achieve exceptional performance and customer satisfaction.
  • Develop and implement strategies to improve customer engagement, retention, and loyalty.
  • Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve customer service.
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive compensation package, including a base salary and incentives.
  • A comprehensive benefits program, including health, dental, and vision coverage.
  • A generous paid time off policy and flexible work arrangements.
  • Professional development opportunities, including training, mentorship, and education assistance.
Requirements:
  • 2+ years of experience in a customer-facing role, preferably in a call center environment.
  • Proven leadership and team management skills, with a track record of success in driving customer satisfaction and loyalty.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Fluency in English and Mandarin is an asset.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you


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