Call Center Team Lead
2 weeks ago
Unlock Your Potential in a Dynamic Call Center Environment
At OpenRoad Auto Group, we're seeking a skilled Call Center Team Lead to join our team. As a key member of our Client Contact Center, you'll be responsible for leading a team of call center associates and driving customer satisfaction.
Key Responsibilities:
- Mentor and train team members to ensure they have the skills and knowledge needed to excel in their roles
- Conduct regular performance reviews and provide feedback to team members
- Assist with staffing requirements, including post-interview reviews
- Contribute to the Customer Support Improvement and Excellence program by identifying areas for improvement
- Track and maintain compliance with established metrics for agents
- Complete daily, weekly, and monthly statistics and metrics
- Develop strong working relationships with cross-functional teams across OpenRoad
Requirements:
- Professional personal appearance
- Strong customer service and phone skills
- Organizational, follow-up, and paper-flow handling skills
- Quick thinker and learner
- Positive, flexible, and process-oriented
- Organized, self-motivated, enthusiastic, and detail-oriented
- Fluent in Mandarin and English (ideal or preferred)
- Completed high school education or equivalent work experience
- Previous call center experience (an asset but not required)
About OpenRoad Auto Group:
We're a leading automotive retail group in Canada, representing 20 brands across 25 locations. We're committed to providing an exceptional customer experience and offer a range of benefits, including discounted vehicle purchasing programs, boot allowances, and employee referral programs.
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