Customer Experience Manager
1 month ago
About Indigo
Indigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.
Job Description
The Customer Operations Manager is a key role in our store operations team. This position is responsible for leading a team to deliver exceptional customer service and drive sales growth through effective management of the sales floor and customer engagement initiatives.
Key Responsibilities
- Lead a team of sales associates to provide excellent customer service and drive sales growth through effective management of the sales floor and customer engagement initiatives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage and analyze sales performance data to identify areas for improvement and develop action plans to address gaps.
- Collaborate with other departments to ensure seamless execution of store operations and customer engagement initiatives.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- Ensure compliance with company policies and procedures, including health and safety protocols.
Requirements
- College degree or equivalent experience.
- 2-3 years of management experience in specialty retail and/or multi-unit retail business environment.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Bilingualism (French/English) is required for all positions in Quebec.
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