Senior Business Analyst

2 weeks ago

Toronto, Ontario, Canada City of Toronto Full time
Job Title: Senior Business Analyst - MLS

As a Senior Business Analyst with the City of Toronto, you will play a key role in driving business transformation and improving operational efficiency. This is an exciting opportunity to work with a talented team and contribute to the development of innovative solutions that meet the needs of our citizens.

Key Responsibilities:
  • Develop and implement detailed plans and policies/processes by understanding business goals and translating them into system requirements that define project scope and specifications.
  • Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance, and continuous learning.
  • Document and analyze business processes, system requirements, functional capabilities, capability gaps, costs, and benefits, conduct data and process flow analysis, and business process modeling.
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.
  • Prepare or contribute to technology solutions, including product visions, use case models, and supplementary specifications, including screen and report mock-ups, business rules, human-centric focus of designs, personas, etc., to ensure the solutions meet business needs.
  • Develop and prepare management information reports and conduct analyses using the division's performance management information system.
  • Contribute to the division's case management systems by identifying, mapping, and documenting business processes.
  • Evaluate and make recommendations on the effectiveness of the division's business management system(s) web technologies or methods for delivering information and services, and the usability and standards compliance of information products and user interface screens.
  • Identify service issues and gaps, recommend, and support continuous improvement. Develop test strategies, test plans, and scripts, test cases, requirements matrix, and testing progress reports and execute and document tests of technology solutions and business processes and validation of the division's business management system(s) enhancements, web pages, and applications to support the implementation of processes and procedural changes.
  • Prepare business cases, project charters, and project plans to support transformational and enhancements projects.
  • Prepare reports to senior management, supporting recommendations on changes in technology solutions, business methods, and business processes, including, but not limited to, appropriate staffing levels and resource allocation, project documentation, managing project scope, adjusting schedules when necessary, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, following proper escalation paths, and managing customer and supplier relationships, etc.
  • Conduct studies on the feasibility of integrating technology and processes to deliver a range of support services.
  • Design and administer statistical and/or quantitative financial models in support of policy, process analysis, and improvements.
  • Provide consultations, present, and facilitate requirement sessions with senior management and large groups of stakeholders on multi-million-dollar projects.
  • Perform other duties as required.Key Qualifications:
    • Considerable business and system analysis experience working on small to large-scale projects, delivered on a variety of technical channels for service delivery such as internet, phone, and digital imaging back-office solutions, and/or case management systems.
    • Experience in workflow and data modeling using spreadsheet and diagraming tools and applications.
    • Considerable experience in data analysis and interpretation, business intelligence, and reporting tools, and software system implementations such as Salesforce, digitization, and document management systems, case management systems, etc.
    • Considerable experience in Agile/Scrum software delivery model.
    • Post-secondary education in Business Analysis, Computer Science, Project Management, or an approved equivalent combination of education and related experience.
    • Excellent oral communication, writing, presentation, and interpersonal skills, to solicit requirements, provide troubleshooting support, prepare technical documentation and reports on issues, risks, and solutions to all levels of staff, management councillors, the public, and external stakeholders.
    • Ability to use and knowledge of JIRA, Confluence, HP ALM, SharePoint, MS Office, Visio, Wireframe Tools.
    • Ability to support change management initiatives and apply change management principles and practices.
    • Excellent organizational, prioritization, and multi-tasking skills to manage a workload with competing demands and deadlines.
    • Excellent customer service skills with the ability to deal effectively with all levels of staff, councillors, external stakeholders, and the public.
    • Highly developed facilitation, problem-solving, and conflict resolution skills.
    • Ability to work as a team member, demonstrating leadership and organizational capabilities.
    • Demonstrated commitment to valuing diversity, equity, and inclusion and contributing to an inclusive working environment.
    • Knowledge of Municipal Freedom of Information & Protection of Privacy Act (MFIPPA).
    • Familiarity with government legislation in the area of Occupational Health & Safety.

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