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Director, Category

2 months ago


Toronto, Ontario, Canada Sephora Full time
About the Role

We're seeking a seasoned retail operations and learning development leader to join our Store Experience and Optimization team as the Director, Category & Brand Operations. In this role, you'll be responsible for developing comprehensive, client-centric training, content, and brand partnership strategies that drive sales and conversion while providing an excellent client experience.

Key Responsibilities
  • Mentor and foster a work environment that embodies Sephora's values, exercising open communication and collaboration, and providing career development planning and opportunities.
  • Partner with cross-functional teams to build comprehensive ideas that enable fact-based decision making, bringing strategic training plans to life.
  • Create and implement driven, innovative, and sustainable training strategies that demonstrate the connection between vision and implementation, partnering closely with North American/global teams to use and localize content.
  • Leverage client insights and employee performance data to advise category, product, and brand training and programs, using business insights to conduct analysis for all programming.
  • Create and present program updates and recommendations to senior leadership across business functions and brand partners to influence strategies that drive efficiency and foster a positive client and employee experience.
Requirements
  • 10+ years of retail operations/learning and development experience in varying capacities, including content design, optimization, and change management planning; 5+ years leading teams in retail operating/brand management functions.
  • A creative design-thinker with pragmatic training programs, operations, and process improvement skills, with objective and data-oriented decision-making skills.
  • A master of collaboration with cross-functional partners/teams, with the ability to balance multiple priorities through flexibility and adaptability.
  • A strong attention to detail, with a great work ethic and a focus on work product quality, communicating the vision and drive for innovation.
  • Comfortable with travel, up to 25% travel to stores and field leadership meetings.
About Sephora

Sephora Canada is a unique culture and family of passionate and inspiring individuals. We're part of the global community of luxury group LVMH (Louis Vuitton Moët Hennessy), offering endless career opportunities. We're committed to equal opportunity employment and advancement, creating an environment where every person can belong, grow, and build a beautiful career.