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Guest Service Supervisor

2 months ago

Coquitlam, British Columbia, Canada EMPEROR CONCIERGE INC. Full time
About the Role

We are seeking a highly skilled Guest Service Supervisor to join our team at Emperor Concierge Inc. as an Operations Manager. This is a key leadership position that requires a strong focus on delivering exceptional guest experiences and ensuring the smooth operation of our services.

Key Responsibilities
  • Leadership and Supervision
    • Supervise staff in various areas of responsibility, providing guidance and support to ensure excellent service delivery.
    • Co-ordinate, assign, and review work to ensure efficient use of resources and high-quality results.
  • Guest Experience
    • Assist guests with special needs, providing personalized support and ensuring their comfort and satisfaction.
    • Co-ordinate activities with other work units or departments to ensure seamless service delivery.
  • Operations and Administration
    • Establish work schedules and procedures to ensure efficient use of resources and high-quality results.
    • Prepare and submit reports to senior management, highlighting key performance indicators and areas for improvement.
    • Requisition materials and supplies, maintaining accurate records and ensuring timely delivery.
  • Emergency Response and Safety
    • Participate in emergency response planning and follow established procedures to ensure guest and staff safety.
    • Provide emergency response when required, taking charge of situations and ensuring effective resolution.
  • Communication and Teamwork
    • Excellent oral and written communication skills, with the ability to effectively communicate with guests, staff, and senior management.
    • Efficient interpersonal skills, with the ability to build strong relationships and work collaboratively with others.
Requirements
  • Education and Experience
    • No degree, certificate, or diploma is required, but relevant experience is an asset.
  • Work Setting and Conditions
    • Various locations, with the ability to work in a fast-paced environment and adapt to changing circumstances.
  • Personal Suitability
    • Attention to detail, with the ability to maintain accurate records and ensure high-quality results.
    • Excellent leadership and supervisory skills, with the ability to motivate and guide staff.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships and work collaboratively with others.
What We Offer
  • Health Benefits
    • Health care plan, providing comprehensive coverage and support for staff well-being.
  • Work Schedule and Hours
    • 40 to 50 hours per week, with a flexible schedule to accommodate changing business needs.
Language

The primary language of work is English, with the ability to communicate effectively with guests and staff.