Full Time Community and Family Services Worker

1 month ago

Toronto, Ontario, Canada The Salvation Army Full time
Job Title: Full Time Community and Family Services Worker

The Salvation Army is seeking a highly motivated and compassionate Full Time Community and Family Services Worker to join our team. As a key member of our community services team, you will play a vital role in providing support and assistance to individuals and families in need.

Key Responsibilities:
  • Conduct intake interviews and assessments to determine client needs and provide emergency assistance.
  • Refer clients to other community resources and services as needed.
  • Assist with food bank operations, including receiving and recording donations, and maintaining a clean and organized storage area.
  • Network with community social service providers to coordinate resources and services for clients.
  • Develop and maintain a good understanding of services provided by external agencies.
  • Assist with the organization and delivery of community and family services programs.
  • Work with other Family Services staff to promote and improve the profile of The Salvation Army's community services within the community.
  • May direct and supervise volunteers in reception, food bank, and other family service functions.
Administration:
  • Maintain accurate and confidential records of client information on The Salvation Army's computer system.
  • Ensure vouchers are given within guidelines and records are kept in adherence to budget and TSA policy.
  • Prepare and provide statistical reports and monthly statistics as necessary for SAMIS reporting.
  • Maximize utilization of all computerized management programs.
Health and Safety:
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
  • Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety.

This is a permanent full-time position based on 37.5 hours per week. Ability to lift/move up to 30 lbs. Working environment is typically in the office in generally agreeable conditions. Schedule may vary according to requirements of responsibilities.

Qualifications and Education Requirements:

  • Completion of a Community College Diploma in Social Services work or equivalent.
  • Current, valid Safe Food Handlers Certification or willing to obtain.
  • Valid Ontario Class "G" Driver's License, personal vehicle required and insurance.
  • Non-Violent Crisis Intervention Certification and First Aid/CPR preferred.

Experience and Knowledge:

  • Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working collaboratively with other service providers, community outreach, and working with people of diverse backgrounds.
  • Strong one-to-one counselling skills and experience.
  • Knowledge of community-based resources is required and experience networking with government and social service agencies.

Skills and Capabilities:

  • Proficient computer skills in all aspects of Microsoft Office.
  • Ability to maintain information in confidence and exercise good judgment.
  • Able to work independently and participate as an active and responsible team member.
  • Exhibit good listening skills, have strong oral/written communication skills and respect authority.
  • Self-motivated/disciplined.
  • Represent the organization in a positive, professional, and engaging manner.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Strong interpersonal and communication skills.
  • Demonstrate a high level of integrity, good judgment, and ability to maintain appropriate confidentiality.
  • Demonstrated patience and compassion to work with challenging and/or emotionally dependent individuals.
  • Ability to learn, adapt, and utilize technology and processes quickly.
  • Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision.
  • Represent The Salvation Army in a professional, positive, and engaging manner.
  • Treat the property of The Salvation Army with due care and caution.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

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