Web Implementation Lead
6 days ago
About the Role
We are seeking a highly skilled and experienced Implementation Manager to join our team at Jonas Software UK. As an Implementation Manager, you will be responsible for overseeing the implementation of high-quality websites and customer experiences for our elite private members clubs around the world.
Key Responsibilities
- Lead a dynamic team of project coordinators to ensure seamless execution of website implementation projects from initiation through to completion.
- Coordinate with clients to understand their requirements, set project milestones, and manage timelines to ensure on-time delivery.
- Mentor team members to assist in growth and career planning, and facilitate effective communication and issue resolution.
- Monitor project performance, optimize processes for efficiency, and ensure adherence to quality standards.
- Collaborate with other departments, such as Web Support, Sales, and Development, to ensure successful project outcomes.
- Manage team vacation requests and time off scheduling, and facilitate weekly metrics to teams and management.
Requirements
- Bachelor's degree or college diploma.
- 2+ years of experience managing a team of implementation coordinators or project managers.
- Customer service experience preferably in the software industry.
- Excellent written and oral communication skills.
- Strong organizational skills with the ability to manage multiple clients/priorities simultaneously.
- Proficient in Microsoft Word, Excel, Outlook, Access, and PowerPoint.
- Ability to communicate with technical and non-technical stakeholders, and work with individuals from all levels within the organization.
About Jonas Software UK
Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering high-quality results and maintaining strong client relationships, contributing to the overall success and growth of the company.
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