Program Director

6 days ago

Old Toronto, Ontario, Canada Mace Full time
About the Role

Mace is seeking a highly experienced and skilled professional to fill the position of Program Director in our Consult business. As a key member of our team, you will be responsible for leading and delivering complex projects and programs in the aviation sector.

Key Responsibilities
  • Strategic Program Delivery
    • Ensure all program activities are aligned with the overall vision and strategic objectives, providing clear strategic direction and monitoring progress towards these goals.
    • Establish and maintain a robust program delivery environment encompassing people, organization, process, information, and technology to optimize efficiency and effectiveness.
    • Assemble a highly skilled project team with the right experience, capabilities, and technical competency, including appointing external specialists as necessary.
  • Performance Improvement
    • Improve performance from the baseline by optimizing resource allocation, and continuously monitoring, reviewing, and evaluating activities, systems, and methodologies.
    • Develop and implement metrics to measure and enhance program performance, ensuring continuous improvement and excellence in delivery.
  • Client and Stakeholder Engagement
    • Serve as a key contact for the executive team, ensuring efficient governance and gaining organizational support for program activities.
    • Manage key client relationships through effective communication, constructive challenge, and consistent interface, ensuring high levels of client satisfaction.
    • Act as the public face of the program, representing it to external stakeholders and chairing executive steering group meetings.
  • Safety, Quality, and Compliance
    • Direct and maintain exceptional safety standards, promoting Mace's value of Safety First, and ensuring the safety and wellbeing of all staff.
    • Uphold high standards of quality, cost, program, sustainability, governance, risk, stakeholder management, and program compliance.
    • Implement and maintain an effective risk management strategy, with appropriate management actions and risk treatments.
  • Program Documentation and Knowledge Sharing
    • Oversee the development and maintenance of comprehensive program documentation, including processes, procedures, plans, reports, registers, and lessons learned.
    • Actively promote knowledge sharing within the program team and across the organization, leveraging the full depth and knowledge of the business and Centers of Excellence.
  • Team Development and Service Excellence
    • Create and nurture a high-performing, inclusive team environment that encourages contribution, recognition, and continuous improvement.
    • Promote and influence quality and Service Excellence in all program interactions and conversations.
  • Commercial Viability
    • Ensure the program's operations are commercially viable, influencing the achievement of business objectives.
  • Environmental Responsibility
    • Work collaboratively towards the goal of net zero carbon transition, proactively identifying and managing associated carbon emissions and reductions during program delivery.
  • Thought Leadership
    • Provide thought leadership and expertise in program management and execution, driving innovation and best practices within the program and the wider organization.

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