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Digital Training Solutions Specialist
1 month ago
PSD Citywide is a leading firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities.
We specialize in enterprise asset management and financial budgeting for municipalities. Our years of experience have enabled us to develop cutting-edge software solutions for our clients' asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.
Our service areas are configured to meet three essential needs for governments: policy research and analysis, high-performance technology, and credible data. Through our infrastructure consulting and advisory practice, we work with decision-makers to refine organizational systems, programs and processes for better corporate outcomes.
Role OverviewWe are seeking a dynamic Training Specialist to join our Implementation team. This is a Full Time Remote based role within Canada.
Key Responsibilities- Design, develop, and deliver training programs to PSD Citywide clients, ensuring they have a comprehensive understanding of our software products.
- Develop and deliver training programs for end-users, administrators, and other stakeholders on our software products.
- Design and update training materials, including manuals, presentations, and online resources, to ensure relevance and effectiveness.
- Conduct comprehensive internal training programs for employees on the effective use of our software products.
- Collaborate with the product development team to stay current on software updates and new features, incorporating this information into training programs.
- Conduct needs assessments to identify training requirements and customize programs accordingly.
- Provide one-on-one or group training sessions, either in person or through virtual platforms, to accommodate diverse learning styles and preferences.
- Evaluate the effectiveness of training sessions through participant feedback and assessment results, making adjustments as needed.
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- ~3-5 years experience as a Software Trainer or similar role.
- Strong knowledge of the general function of software applications.
- Excellent communication and presentation skills, with the ability to convey technical information in a clear and understandable manner.
- Experience with instructional design and adult learning methods.
- Familiarity with different training methods and techniques, both in-person and virtual.
- Certification in training or instructional design is considered an asset.
The estimated salary for this role is $90,000 - $110,000 per annum, depending on experience.
