Hotel Guest Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Comfort Inn Campbellton.
This is an exciting opportunity to work in a fast-paced environment and provide exceptional service to our guests. As a Guest Service Representative, you will be responsible for representing the hotel to the guest throughout all stages of their stay.
Duties and Responsibilities:
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Process guest check-outs and post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette and coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
Requirements:
- Excellent communication skills in English
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
What We Offer:
As a Guest Service Representative at Comfort Inn Campbellton, you will have the opportunity to work in a dynamic environment and develop your skills in customer service, communication, and problem-solving. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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