Hotel Operations Manager
1 month ago
General Manager - Comfort Inn in Campbellton, NB
Reports to: Director, Regional Operations
About InnVest HotelsInnVest Hotels is a leading hospitality company with a portfolio of 100 hotels across Canada. Our mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment.
We are committed to providing our guests with exceptional service and creating memorable experiences. Our team is dedicated to excellence and is passionate about delivering results.
The RoleThe General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations, including guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building, and staff development.
The successful candidate will have a proven track record in revenue management, exceeding market share and sales targets. They will be a results-oriented, hands-on leader with high ethics, personal accountability, and a proven track record of being an exceptional communicator, coach, and mentor.
Key Responsibilities- Manage all aspects of the business, including financial success, budgeting, forecasting, yield, and revenue management.
- Develop, prepare, execute, and achieve financial goals.
- Manage all sources of revenue, maintain fair market share, and focus on maintaining established cost and quality standards.
- Responsible for the development and execution of business plans, including sales and marketing plans.
- Lead and manage all departments and employees, oversee day-to-day operations, control purchases, and inventories.
- Represent the hotel in appropriate hotel, tourism, and business associations and be responsible for strong community involvement.
- Create an environment that ensures 100% Guest Satisfaction.
- Communicate, promote, implement, and maintain all Brand and management group policies, procedures, and standards throughout the hotel.
- Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Recruit, supervise, coach, discipline, and evaluate direct reports.
- Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program.
- Minimum 5 years hospitality managerial experience in a larger full-service accommodation establishment.
- Proven leadership, entrepreneurial, and decision-making skills.
- Ability to interact and coach all levels of management and staff in a professional manner.
- Experience in staff management, recruitment, training, and motivation.
- Background in the development and execution of business, marketing, and sales plans and operating budgets.
- Proven track record in revenue management, exceeding market share and sales targets.
- Above-average proficiency in computerized systems.
- Ability to work within deadlines.
- Familiarity with accounting principles.
- Strong financial planning, revenue management, and organizational skills.
- Ability to analyze data and establish appropriate action plans.
- Excellent time management, computational, and analytical abilities and keen attention to detail and accuracy.
InnVest Hotels is an inclusive employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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