Dedicated Service Manager

1 week ago


London, Ontario, Canada Gateway Casinos London Full time
About the Role

We are seeking a highly motivated and experienced Service Manager to join our team at Gateway Casinos London. In this role, you will be responsible for managing the front-of-house activities and ensuring exceptional service quality.

Key Responsibilities:
  • Manage staff service activities, resources, budget, and scheduling to maintain optimal service standards.
  • Supervise and mentor the team, conduct recruitment, training, task allocation, and performance evaluation to ensure high-performing staff.
  • Contribute to menu development and maintain the highest caliber of front-of-house offerings.
  • Maintain and promote updated knowledge of company policies and procedures.
  • Collaborate with management and coordinate food and beverage service for special events.
Requirements:
  • 1-2 years of experience in restaurant supervision or an equivalent combination of education and experience.
  • The ability to obtain registration with relevant provincial authorities.
  • FOODSAFE Level 1 Certificate (in BC) / Mini Food Safety Course (in Alberta).
  • DealUs In training completed prior to start date (in Alberta).
  • Leadership skills – able to direct and supervise staff.
  • Customer service skills – able to exceed guest expectations.
  • Able to lift up to 15 pounds.
What You'll Get:

As a Service Manager at Gateway Casinos London, you can expect a competitive salary range of $55,000 - $65,000 per annum, depending on experience. Our comprehensive benefits package includes full benefits for full-time employees, retirement savings plan, exciting work environment, family and friends discounts, and development opportunities.

Why Work with Us?

Gateway Casinos & Entertainment Limited is one of Canada's largest and most diversified gaming and entertainment companies. With 27 properties across British Columbia, Ontario, and Edmonton, Alberta, we offer a dynamic work environment with opportunities for growth and development. Our proprietary brands include Match Eatery & Public House, Atlas Steak + Fish, and Halley's Club.


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