Dynamic Retail Operations Manager

7 days ago


Barrie, Ontario, Canada TalentFinity Full time

The TalentFinity Group is seeking a highly motivated and experienced Store Manager to lead our North York team. As a key member of our operations team, you will be responsible for overseeing store functions, driving sales growth, and ensuring an exceptional customer experience.

Key Responsibilities
  • Achieving Key Performance Indicators (KPIs): Deliver results in critical areas such as sales, profitability, costing, customer footfall, basket size, and safety standards.
  • Providing Leadership and Team Support: Offering guidance and leadership to the team by providing coaching, training, and direction on daily priorities and essential tasks.
  • Managing Team Operations: Overseeing hiring processes, conducting training sessions, creating schedules, leading performance evaluations, and, if necessary, managing disciplinary procedures.
  • Maintaining Operational Excellence: Demonstrating comprehensive knowledge of all store operations and implementing strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
  • Implementing Inventory Controls: Establishing and enforcing proper inventory management practices to minimize shrinkage and maximize inventory compliance.
  • Managing Store Costs: Monitoring and controlling expenses throughout the store to ensure efficient cost management and profitability.
  • Promoting Positive Interactions: Interacting with others in a respectful and accepting manner, maintaining a positive attitude even in challenging situations, utilizing de-escalation techniques as necessary, and serving as a role model for organizational values.
  • Collaborating with Head Office Departments: Working closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.
Requirements
  1. Completion of College or University Degree or Diploma (Ideally in a business, marketing or related field).
  2. Ideally 3+ years of cumulative experience in a related environment – where leadership, operational and relationship management skills were demonstrated and developed.
  3. Experience in the food service / wholesale industry (B2B) strongly preferred.
  4. Strong overall computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management and Point of Sales systems.
  5. Operations Management: Able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
  6. Customer / Sales Focus: Demonstrated ability to facilitate a customer-centric environment - driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.

This is a full-time permanent role with a salary range of $65,000 per year, plus bonuses and benefits package.



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