Dynamic Retail Operations Manager
7 days ago
The TalentFinity Group is seeking a highly motivated and experienced Store Manager to lead our North York team. As a key member of our operations team, you will be responsible for overseeing store functions, driving sales growth, and ensuring an exceptional customer experience.
Key Responsibilities- Achieving Key Performance Indicators (KPIs): Deliver results in critical areas such as sales, profitability, costing, customer footfall, basket size, and safety standards.
- Providing Leadership and Team Support: Offering guidance and leadership to the team by providing coaching, training, and direction on daily priorities and essential tasks.
- Managing Team Operations: Overseeing hiring processes, conducting training sessions, creating schedules, leading performance evaluations, and, if necessary, managing disciplinary procedures.
- Maintaining Operational Excellence: Demonstrating comprehensive knowledge of all store operations and implementing strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
- Implementing Inventory Controls: Establishing and enforcing proper inventory management practices to minimize shrinkage and maximize inventory compliance.
- Managing Store Costs: Monitoring and controlling expenses throughout the store to ensure efficient cost management and profitability.
- Promoting Positive Interactions: Interacting with others in a respectful and accepting manner, maintaining a positive attitude even in challenging situations, utilizing de-escalation techniques as necessary, and serving as a role model for organizational values.
- Collaborating with Head Office Departments: Working closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.
- Completion of College or University Degree or Diploma (Ideally in a business, marketing or related field).
- Ideally 3+ years of cumulative experience in a related environment – where leadership, operational and relationship management skills were demonstrated and developed.
- Experience in the food service / wholesale industry (B2B) strongly preferred.
- Strong overall computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management and Point of Sales systems.
- Operations Management: Able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
- Customer / Sales Focus: Demonstrated ability to facilitate a customer-centric environment - driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.
This is a full-time permanent role with a salary range of $65,000 per year, plus bonuses and benefits package.
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