Customer Experience Associate

6 days ago


Duncan, Canada Scotiabank Full time

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey.

The role involves taking a proactive approach to discovering customers' needs, processing day-to-day transactions, and nurturing long-standing relationships. You will also contribute to the Branch's targets by identifying and fulfilling simple sales opportunities.

To succeed in this role, you will need to build strong customer relationships, deliver excellent customer service, and demonstrate success in a target-based performance environment. You will also need to be comfortable in simple sales situations and have strong technical skills to promote digital and self-service banking options to our customers.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

As a Customer Experience Associate, you will have the opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers. You will also have access to internal training to support your career growth and enhance your skills.

Key responsibilities include:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customers' needs
  • Explaining complicated concepts simply
  • Demonstrating success in a target-based performance environment
  • Demonstrating an eagerness to learn and determination to succeed

Key qualifications include:

  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Comfortable in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options

At Scotiabank, we are committed to making a difference in our communities and for our customers. We offer a competitive compensation and benefits package, as well as opportunities for professional development and career growth.



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