IT Software Solutions Specialist

16 hours ago

Montreal, Quebec, Canada CANAROPA Full time
Job Description:

We are seeking a highly skilled IT Software Solutions Specialist to join our team at CANAROPA.

About the Role:

The successful candidate will be responsible for installing, monitoring, maintaining, and troubleshooting software applications while providing technical support to end users. This role ensures that systems and software applications are reliable, secure, and meet organizational requirements regarding functionality, performance, security, and cost-effectiveness.

Main Responsibilities:

Software Installation and Configuration:

  • Ensure software applications are properly installed, configured, and aligned with company requirements.
  • Adhere to change management processes during new software installations.

Software Updates:

  • Review updates in a sandbox environment to evaluate features, performance, and hardware requirements.
  • Recommend updates and schedule implementations to minimize disruptions.

Technical Support and Issue Resolution:

  • Provide technical support for software applications, managing user accounts and troubleshooting issues using a ticketing system.
  • Prioritize, track, and resolve reported issues promptly and effectively.

SharePoint Content Management:

  • Manage and maintain SharePoint sites, including document libraries, workflows, permissions, and content organization.
  • Collaborate with departments to create and optimize SharePoint-based solutions for collaboration and content management.

Cloud Experience:

  • Support and manage cloud-based applications within the Microsoft 365 tenant and Azure environment.
  • Leverage Azure tools for monitoring, scaling, and securing cloud applications.

User Training and Documentation:

  • Collaborate with Subject Matter Experts (SMEs) to train users on applications.
  • Develop user manuals tailored to specific roles or functions and conduct training sessions.

Security Management:

  • Implement, monitor, and respond to security protocols, including antivirus tools, password policies, and access controls, to protect sensitive data and software integrity.

Performance Monitoring:

  • Conduct routine audits to ensure systems and software are updated and optimized across all devices and operating systems (Windows, iOS, Android, etc.).

Customization and Integration:

  • Customize software to meet company requirements and integrate applications to enhance efficiency and productivity.

License Management:

  • Manage software licenses to ensure compliance with legal requirements and optimize costs.

Standard Operating Procedures (SOPs):

  • Document policies and procedures for software installation, maintenance, upgrades, and technical support.

External IT Support Coordination:

  • Negotiate, contract, and liaise with external IT service providers to address issues beyond in-house capabilities.

Competencies:

Technical Proficiency:

  • Strong knowledge of operating systems, networks, hardware, software architecture, development methodologies, IT security, SharePoint, and cloud platforms such as Microsoft 365 and Azure.

Cloud Administration:

  • Experience managing Microsoft 365 tenants and Azure environments, including security, monitoring, and scaling applications.

Project Management:

  • Expertise in planning, scheduling, budgeting, and delivering software solutions within scope, on time, and within budget.

Business Alignment:

  • Ability to align software capabilities with organizational objectives through effective change management.

Performance Analytics:

  • Competence in leveraging analytics to monitor application performance and identify opportunities for improvement.

Interpersonal Skills:

  • Exceptional communication and collaboration skills for working with cross-functional teams and stakeholders.

Characteristics:

The ideal candidate demonstrates exceptional problem-solving abilities, independent judgment, and technical aptitude. They are highly organized, analytical, and detail-oriented. Occasional travel across Canada may be required. Fluency in both French and English, written and spoken, is mandatory.

Education and Experience:

  • A post-secondary degree or certification in computer science or a related field is required.
  • A combination of education and relevant experience will be considered.
  • Minimum of 5 years of experience in a related role.
  • Proficiency in ERP systems (preferably NetSuite), CRM systems, CAD tools (e.g., Autodesk Inventor), and BIM software (e.g., Comsense or Avaware).
  • Familiarity with Adobe Illustrator is an asset.
  • Advanced skills in SharePoint content management, Microsoft 365 tenant administration, and Azure cloud management.
  • Expertise in SharePoint, Access, Excel, Word, and PowerPoint is required.

Estimated Salary: $85,000 - $110,000 per annum, based on location and industry standards.

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