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Food Service Team Lead

2 months ago

Aurora, Ontario, Canada Wild Wing Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Wild Wing. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, ensuring that they are working efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, as well as provide ongoing coaching and feedback to improve performance.
  • Food Quality and Safety
    • Ensure that food and service meet quality control standards, and that all food safety protocols are followed.
    • Conduct regular quality control checks to ensure that food is prepared and presented to the highest standards.
  • Operations and Administration
    • Establish methods to meet work schedules, and ensure that all staff are aware of their responsibilities and deadlines.
    • Prepare and submit reports on food service operations, including sales, inventory, and customer feedback.
    • Manage inventory and supplies, ensuring that we have the necessary resources to meet customer demand.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that all customers receive exceptional service, and that their needs are met in a timely and efficient manner.
  • Team Management
    • Supervise and manage a team of 5-10 food service staff, providing guidance and support to ensure that they are working effectively.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a food service supervisory role
  • Skills
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and under pressure
    • Strong organizational and time management skills
    • Knowledge of food safety and sanitation procedures
Work Environment

As a Food Service Supervisor at Wild Wing, you will work in a fast-paced environment with a combination of sitting, standing, and walking. You will be required to work under pressure and meet deadlines, while maintaining a high level of customer service.

Language

The primary language spoken in the workplace is English.

Hours of Work

The typical hours of work for this role are 30 to 40 hours per week.