Executive Director of Food and Cultural Experiences
2 days ago
Time Out Group Plc is seeking a highly skilled and experienced General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.
Key Responsibilities:- Develop and implement operating standards, policies, and procedures to be followed by the management team.
- Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency.
- Responsible for hiring, training, management, coaching, counseling, and evaluation of all members of the team.
- Develop skills of the management team in accordance with the succession planning goals set by the company.
- Partner with TOM Commercial Director to continually evaluate and curate Concessions.
- Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis.
- Manage P&L and ensure managers report all variances on a timely basis.
- Ensure timely and accurate completion of all period-end financial statements and reports.
- Manage weekly forecasting of cost expenditures and staffing vs. sales.
- Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment.
- Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
- Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations.
- Monitor guest satisfaction on all levels, including social media platforms.
- Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant.
- Monitor market trends, research consumer markets and competitors' activities to identify opportunities and key issues.
- Oversee marketing and advertising activities to ensure consistency with product line strategy.
- Lead in creating sales goals.
- Accurately forecast staffing needs to ensure optimum customer service.
- Ensure that private events, catering, and banquets are successfully executed.
- Ensure that all products are received in accordance with the venue's receiving policies and procedures.
- Oversee and ensure that employee performance appraisals are completed in a timely manner.
- Ensure that talent and technical production are working smoothly; Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards.
- Ability to work as a team, stay organized, handle various projects at one time, lead others, and delegate.
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
- Ability to speak to guests fluently regarding the food, beverage, and overall concept.
- Ability to demonstrate and impose upon service staff the ability to service guests with the utmost care, service, and excellence, utilizing the highest standards of service techniques.
- Have excellent communication and relationship-building skills.
Time Out Group Plc is an equal opportunities employer and welcomes applications from all qualified candidates. We believe in diversity and equal opportunity for all people, regardless of disability; marriage and civil partnership; We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open world, social justice, and the pursuit of happiness; About Time Out Group plc
Through Time Out Media and Time Out Market, we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.
Time Out Media 's multiple digital and physical channels span websites, mobile, social media, video, audio, and Live Events.
Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel, and entertainment in 333 cities and 59 countries.
The Company is giving international, national, and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions.
Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.
Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks, and cultural experiences – based on the editorial curation Time Out has always been known for.
The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city.
The success of Lisbon brought further expansion, and the portfolio currently includes eight Markets:
in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town, and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.
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