Executive Director of Food and Cultural Experiences
17 hours ago
Time Out Market is the world's first editorially curated food and cultural market, bringing the best of the city together under one roof. As the General Manager, you will be responsible for ensuring that our guests and team members have a memorable experience with each visit.
Key Responsibilities:- Develop and implement operating standards, policies, and procedures to be followed by the management team.
- Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with the company's expectations.
- Responsible for hiring, training, management, coaching, counseling, and evaluation of all members of the team.
- Develop skills of the management team in accordance with the succession planning goals set by the company.
- Partner with TOM Commercial Director to continually evaluate and curate Concessions.
- Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis.
- Manage P&L and ensure managers report all variances on a timely basis (minimally, once a month).
- Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts.
- Manage weekly forecasting of cost expenditures and staffing vs. sales.
- Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment.
- Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
- Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams.
- Monitor guest satisfaction on all levels, including social media platforms.
- Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant.
- Monitor market trends, research consumer markets and competitors' activities to identify opportunities and key issues.
- Oversee marketing and advertising activities to ensure consistency with product line strategy.
- Lead in creating sales goals.
- Accurately forecast staffing needs to ensure optimum customer service.
- Ensure that private events, catering, and banquets are successfully executed.
- Ensure that all products are received in accordance with the venue's receiving policies and procedures.
- Oversee and ensure that employee performance appraisals are completed in a timely manner.
- Ensure that talent and technical production are working smoothly; Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards.
- Ability to work as a team, stay organized, handle various projects at one time, lead others, and delegate.
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
- Ability to speak to guests fluently regarding the food, beverage, and overall concept.
- Ability to demonstrate and impose upon service staff the ability to service guests with the utmost care, service, and excellence, utilizing the highest standards of service techniques.
- Have excellent communication and relationship-building skills.
About Time Out Group Plc:
Time Out Group Plc is a dynamic, pioneering brand that brings our food and cultural experiences to life for our guests, readers, and clients. We believe in diversity and equal opportunity for all people, and we are committed to creating a workplace that is inclusive and respectful of all individuals. We are a global company with a presence in 333 cities and 59 countries, and we are constantly looking for talented individuals to join our team.
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerAt Time Out Group Plc, we are seeking an exceptional General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.Key...
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Executive Director of Food and Cultural Experiences
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking a highly skilled and experienced General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with the company's...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking a highly skilled and experienced General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with the company's...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerAt Time Out Group Plc, we are seeking an exceptional General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.Key...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General Manager of Time Out MarketTime Out Market is the world's first editorially curated food and cultural market, bringing the best of the city together under one roof. As the General Manager, you will be responsible for ensuring that our guests and team members have a memorable experience with each visit.Key Responsibilities:Develop and...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General Manager of Time Out MarketTime Out Market is the world's first editorially curated food and cultural market, bringing the best of the city together under one roof. As the General Manager, you will be responsible for ensuring that our guests and team members have a memorable experience with each visit.Key Responsibilities:Develop and...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerAt Time Out Group Plc, we are seeking an exceptional General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.Key...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerAt Time Out Group Plc, we are seeking an exceptional General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.Key...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking a highly skilled and experienced General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking an exceptional General Manager to lead our Time Out Market team in Vancouver. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.Key...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking an exceptional General Manager to lead our Time Out Market team in Vancouver. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.Key...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking a highly skilled and experienced General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking a highly skilled and experienced General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's...
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Vancouver, British Columbia, Canada Time Out Group Plc Full timeJob Title: General ManagerTime Out Group Plc is seeking a highly skilled and experienced General Manager to lead our Time Out Market team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's...
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