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Technical Support Engineer

2 months ago

Fort St John, Canada AVASO Technology Solutions Full time
Job Description

AVASO Technology Solutions is seeking a skilled IT Support Specialist to join our global organization. As a key member of our team, you will be responsible for providing top-notch technical support to our clients across multiple industries.

We are a leading IT solution provider with a proven track record of success in delivering best-of-breed technology solutions to enterprises of all sizes. Our global distribution capabilities and extensive network of clients present a unique opportunity for growth and development.

The ideal candidate will possess a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply.

Key Responsibilities:

  • Provide first- and second-level technical support to clients via phone, email, or remote access.
  • Collaborate with third-party vendors to resolve complex technical issues.
  • Communicate effectively with clients to ensure timely resolution of issues.
  • Manage and update client tickets to ensure seamless issue resolution.
  • Install, upgrade, and troubleshoot various software applications, including Microsoft Office and Cisco Jabber.
  • Support Apple devices and maintain basic knowledge of Mac operating systems.
  • Install, upgrade, and troubleshoot printers and computer hardware.
  • Perform routine maintenance tasks on computers, laptops, and printers.
  • Diagnose and repair desktops, laptops, printers, and other peripheral equipment.
  • Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
  • Develop a broad understanding of IT concepts, including networks, servers, audio/visual systems, smart devices, and telecommunications.

Requirements:

  • Bachelor's degree in Computer Science or a related field.
  • CompTIA A+ and Microsoft Certified Professional (MCP) certifications.
  • Minimum 3 years of IT experience.
  • Proficiency in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting.
  • Experience with mobile device management, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Ability to multitask, prioritize tasks, and meet service level agreements (SLAs).
  • Excellent communication, relationship-building, and internal customer service skills.
  • Adaptability and flexibility in a fast-changing industry and work environment.