Customer Service Representative

1 week ago

Duncan, Canada Dream House Kitchens & Interiors Full time

We are seeking a highly skilled Customer Service Representative to join our team at Dream House Kitchens & Interiors. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities:
  • Act as the primary point of contact for customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Provide accurate and timely information to customers regarding our products and services, including pricing, availability, and delivery times.
  • Address customer complaints and concerns in a fair and respectful manner, working to resolve issues to the customer's satisfaction.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Maintain accurate records of customer interactions, including complaints and feedback.
Requirements:
  • Secondary (high) school graduation certificate.
  • 3 years to less than 5 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • High level of integrity and professionalism, with a strong commitment to customer satisfaction.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the kitchen and interior design industry.

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