Customer Service Representative

5 days ago


Duncan, Canada Budget Car & Truck Rental Full time

Overview:
Who we are:
Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental and storage needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service in a fun and positive work environment.

**Responsibilities**:

- Answering customer inquiries
- Quoting Rates effectively
- Opening Rental Agreements
- Closing Rental Agreements
- Ensuring customer satisfaction and solving customer service disruptions as needed
- Following service based sales recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Continually learning best practices
- Engaging in training as required.
- Completing administrative tasks as directed by management.
- Identifying fleet needs for same day and upcoming days.

**Skills**:

- Strong customer service skills with a friendly and positive attitude
- Proficiency in English; multilingual abilities are a plus
- Ability to upsell products or services effectively
- Knowledge of phone etiquette and professional communication
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Strong English language skills written and verbal

Qualifications and Experience:

- Vehicle knowledge considered an asset.
- Previous customer service experience considered an asset.
- Class 5 driver's license (required)

Join our team as a Customer Service Representative and be part of a dynamic work environment where your contributions make a difference

**Job Types**: Full-time, Permanent

Pay: $18.50-$19.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person



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