Customer Experience Ambassador

2 weeks ago


Vancouver, British Columbia, Canada Vida Spa Full time

About Vida Spa


Vida Spa is a leading wellness and beauty center that offers a wide range of services to promote relaxation and rejuvenation. As a Guest Service Agent, you will be the face of our company, ensuring that every guest has an exceptional experience from the moment they step foot in our spa.



Competitive Salary and Benefits


We offer a competitive salary of approximately $45,000 per year, as well as a range of benefits including discounts on spa services, extended medical coverage for employees who work 30 hours or more per week, and a supportive team-working environment.



Job Description


The ideal candidate will have strong organizational skills, computer skills, and excellent customer service abilities. They will be responsible for greeting guests in a friendly and professional manner, engaging each guest as a unique individual, and listening attentively to their requests. Additionally, they will answer the telephone in a timely and professional manner, make reservations over the phone and in person, keep work areas neat and tidy, perform light cleaning tasks, and restock rooms with linens.



Required Skills and Qualifications



  • A positive and optimistic attitude with a passion for customer service and care
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in computer skills and organizational software


Benefits



  • Discounts on spa retail and services
  • Competitive wage
  • Extended medical coverage for employees who work 30 hours or more per week
  • A supportive team-working environment


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