Patient Experience Ambassador

2 days ago


Vancouver, British Columbia, Canada Transcend Specialized Dentistry Full time

We are seeking a highly skilled Patient Experience Ambassador to join our team at Transcend Specialized Dentistry in Downtown Vancouver. This is a part-time role with potential to transition to full-time, requiring 3-5 days of work per week.

Job Summary

This role is ideal for a warm and professional individual who can create a welcoming environment for patients. The successful candidate will have experience in customer service or hospitality and be able to maintain a calm demeanor in a fast-paced clinical setting.

Main Responsibilities
  • Welcome patients warmly upon arrival
  • Offer beverages and assist with intake forms on iPad
  • Check patients in using practice management software
  • Manage the waiting area to ensure patient comfort and satisfaction
  • Improve communication and customer service to provide exceptional hospitality
  • Manage clinic aesthetics and ambiance
Required Skills and Qualifications

The ideal candidate will have:

  • A high school diploma or equivalent; an associate's degree in hospitality or a related field is preferred
  • 2+ years of experience in customer service or hospitality
  • Excellent interpersonal and communication skills
  • Strong attention to detail and ability to anticipate needs
  • Proficiency in basic computer skills and calendar management
  • Ability to maintain a professional appearance and demeanor at all times
  • Physical ability to stand for extended periods and perform light cleaning duties
Salary and Benefits

The estimated salary for this role is $25-$30 per hour, depending on experience. Additional benefits include the opportunity to work in a luxurious clinical setting and contribute to creating exceptional patient experiences.

About Us

Transcend Specialized Dentistry is a single-location practice in Downtown Vancouver, offering a unique opportunity to work in a fast-paced clinical environment. We prioritize patient satisfaction and are committed to providing exceptional care.



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