Patient Experience Ambassador
2 days ago
We are seeking a highly skilled Patient Experience Ambassador to join our team at Transcend Specialized Dentistry in Downtown Vancouver. This is a part-time role with potential to transition to full-time, requiring 3-5 days of work per week.
Job SummaryThis role is ideal for a warm and professional individual who can create a welcoming environment for patients. The successful candidate will have experience in customer service or hospitality and be able to maintain a calm demeanor in a fast-paced clinical setting.
Main Responsibilities- Welcome patients warmly upon arrival
- Offer beverages and assist with intake forms on iPad
- Check patients in using practice management software
- Manage the waiting area to ensure patient comfort and satisfaction
- Improve communication and customer service to provide exceptional hospitality
- Manage clinic aesthetics and ambiance
The ideal candidate will have:
- A high school diploma or equivalent; an associate's degree in hospitality or a related field is preferred
- 2+ years of experience in customer service or hospitality
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to anticipate needs
- Proficiency in basic computer skills and calendar management
- Ability to maintain a professional appearance and demeanor at all times
- Physical ability to stand for extended periods and perform light cleaning duties
The estimated salary for this role is $25-$30 per hour, depending on experience. Additional benefits include the opportunity to work in a luxurious clinical setting and contribute to creating exceptional patient experiences.
About UsTranscend Specialized Dentistry is a single-location practice in Downtown Vancouver, offering a unique opportunity to work in a fast-paced clinical environment. We prioritize patient satisfaction and are committed to providing exceptional care.
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