Global Head Identity and Access Management Operations Strategist

3 weeks ago

Old Toronto, Canada Scotiabank Full time
Title: Global Head Identity and Access Management Operations

Requisition ID: 209432

We seek an experienced professional to lead our Identity and Access Management Operations team, responsible for delivering projects that protect our Bank.

Key responsibilities include:

  • Drive a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Oversee the execution of business strategies, plans, and initiatives in compliance with governing regulations, internal policies, and procedures.
  • Understand how the Bank's risk appetite and culture should be considered in day-to-day activities and decisions.
  • Translate complex technical problems into business language terms and communicate effectively with stakeholders.
  • Provide consulting and guidance on Cybersecurity initiatives, including business case preparation and problem resolution.
  • Continue to improve processes, including feedback on control issues.
  • Build a high-performance environment and implement a people strategy that attracts, retains, and develops the team.
  • Participate in industry initiatives and third-party partnerships as needed.
  • Provide relationship management support to third parties, including negotiations, governance, and service reviews.
  • Ensure success in reviews with 2nd and 3rd lines of defense, meeting commitments on time and responding to requests.
  • Support the preparation of documentation and develop creative approaches to problem resolution.
  • Communicate and report initiative and workstream status to stakeholders.
  • Coordinate internal resources to develop and maintain relationships with third parties.
  • Maintain an environment where the team pursues effective and efficient service delivery and operational functions.
  • Provide consultation and technical guidance on enterprise initiatives and strategies.
  • Develop and maintain documentation on operational services delivery, interaction workflow models, and enterprise initiatives.
  • Communicate and report service metrics and initiative status to various audiences.
  • Ensure services, practices, and processes are executed and delivered in compliance with governing regulations, internal policies, and procedures.

Do you have the skills to succeed in this role?

  • Strong critical thinking, analytics, problem-solving, negotiation, and detail-oriented skills.
  • Proficiency in technical writing and communication for a business audience in English.
  • Ability to articulate technical findings in business language and communicate complex conclusions to stakeholders.
  • Strong influencing and negotiation skills to negotiate stakeholder support and prioritization.
  • Working knowledge and experience of project management methodologies, tools, and industry best practices.
  • Detailed working knowledge of Information Security best-practices, methodologies, and techniques.
  • Detailed working knowledge of data management, information governance, and project management disciplines.
  • High level of customer service and communication required with clients globally.
  • Ability to work well under pressure while maintaining a high level of professionalism.
  • Ability to work independently and within the team.
  • Ability to gain the trust of key business stakeholders to achieve a desired objective.
  • Key technical expertise in subject areas including information and cyber security, identity management networking, data management, and regulations.
  • Knowledge of ITIL or other process-oriented frameworks.
  • +4 years working experience in information/cyber security or related field; or a bachelor's degree in an approved field from an accredited university and a minimum of +2 years of documented and relevant experience.
  • Professional certifications and membership of associations in the field of information/cyber security preferred, but not required.

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and space for team collaboration.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

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