IT Asset and Configuration Management Specialist

1 week ago

Richmond Hill, Ontario, Canada Morson Talent (Canada & USA) Full time
Job Summary

Morson Talent (Canada & USA) is seeking an experienced IT Asset and Configuration Management Specialist to join our team. As a key member of our IT department, you will be responsible for defining and managing the policies and processes related to Service Asset and Configuration Management.

Key Responsibilities
  • Lead the Strategy and Implementation of Configuration and Asset Management operations, including people, processes, policies, and tools.
  • Develop and Communicate configuration management plans, standards, and processes.
  • Create and Implement the Service Asset Management policy and associated standards.
  • Ensure Asset Identification and Compliance across the organization for object types, environments, processes, lifecycles, documentation, versions, baselines, and templates.
  • Collaborate with IT Functions such as Change, Problem, Network, Release, Operations, Logistics, Finance, and Administration to establish effective interfaces.
  • Maintain and Enhance the Configuration Management process with input from IT business stakeholders.
  • Oversee the Population and Accuracy of the Asset Register and CMDB.
  • Regularly Review and Assess the efficiency of Asset and Configuration Management processes, implementing approved changes as needed.
Key Success Indicators
  • Ensure Configuration Changes are Compliant and do not negatively impact services.
  • Manage the CMDB and Evaluate Changes to ensure high-quality request for change (RFC) processes.
  • Coordinate CMDB Changes Affecting Services according to the Change Control policy.
  • Maintain In-Depth Knowledge of Configuration Changes and communicate them effectively.
  • Control the Status of Configuration and Service Items, providing accurate data for informed decision-making.
  • Ensure Secure Access to Configuration Items, maintaining the integrity of all assets.
  • Manage the Identification, Control, Recording, Auditing, and Verification of configuration items, including their versions, baselines, and attributes.
Requirements
  • 3+ Years of Experience in Configuration Management (ServiceNow) and Asset Management (software & hardware).
Preferred Skills
  • Experience in IT Technical Fields and Service Management.
  • Proven Leadership in Service Asset and Configuration Management within a dynamic environment.
  • Expertise in IT Service Management Processes, including Configuration, Change, Incident, Problem, and Release Management.
  • Strong Background in Database Design and Architecture.
  • Specialized Knowledge of Defining, Documenting, and Implementing Asset and Configuration Management Processes for hardware and software CIs.
  • ITIL v3 Certification and Thorough Understanding of ITIL Service Lifecycle Management Processes.
  • Experience Working in Complex, Multi-Supplier Environments.
  • Proficiency with IT Service Management Toolsets (e.g., ServiceNow, Microsoft SCCM).
  • Current Understanding of Assets and CMDB Models and Methodologies.
  • Strong Attention to Detail, Methodical, and Organized.
  • Excellent Verbal and Written Communication Skills.
  • Adaptable, Self-Motivated, and Proactive Team Player with a Positive Attitude.

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