Cleaning Supervisor

1 month ago

Guelph, Ontario, Canada SERVPRO Full time
Job Title: Cleaning Supervisor

We are seeking a highly skilled and experienced Cleaning Supervisor to join our team at SERVPRO. As a key member of our operations team, you will be responsible for leading and motivating a team of production/restoration staff to ensure customer satisfaction and staff development.

Key Responsibilities:
  • Provide supervision of operational activities, including oversight and training of all staff, sub-trades, and vendors.
  • Maintain job costing records on all files, material used, inventory, and equipment.
  • Monitor job site drying strategies, moisture mapping, and take required readings using thermohydrometers and moisture meters.
  • Measure, document, and scope jobs sites that have been affected by fire, water, wind, vandalism, etc.
  • Prepare daily work orders for staff, weekly/monthly schedules.
  • Maintain constant communication with management, staff, and vendors.
  • Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
  • Manage staff development of the Production/Restoration division, including Servpro training on fire, water, odor, reconstruction, and etiquette.
  • Work closely with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
  • Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, consumables, and compliance.
  • Analyze the efficiency of existing team processes and procedures to enhance and sustain service standards.
  • Communicate with insurance adjusters, brokers, property managers, and commercial clients providing job updates, cause of loss, quantity of damages, and time.
Requirements:
  • Bachelor's degree in Business Administration or Business Management.
  • IICRC certification in Water and Fire.
  • Minimum 1 year experience using industry-related software (Xactimate, XactAnalysis, Encircle, Matterport, Drybook).
  • Minimum 2 years Water and Fire restoration experience.
  • Minimum 3 years of experience in business and/or management operations.
  • Knowledge of industry equipment, drying techniques, and moisture reading devices.
  • Aerial lift and aerial work platform Certification.
  • Workplace Hazardous Materials Information System (WHMIS) Certificate.
Working Conditions:

This position routinely works in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

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