Manager of Hospitality Services

5 days ago


Niagara Falls, Ontario, Canada Valour Group Full time

Valour Group is proud to offer a unique opportunity for an experienced Hotel Manager to join our team. With a diverse portfolio of residential and commercial properties, we are committed to delivering exceptional guest experiences and driving revenue growth.

About the Position

This exciting role will involve leading our hotel team to deliver outstanding guest experiences, while maintaining operational excellence and driving revenue growth.

Main Responsibilities
  • Guest Service: Deliver exceptional guest experiences, consistently exceeding their expectations.
  • Operational Excellence: Maintain high standards of quality and efficiency within hotel operations, including Front Office, Housekeeping, and Maintenance.
  • Leadership and Team Development: Foster a positive culture, establish clear expectations, and implement policies to drive success, while leading and supporting departments in achieving financial and operational targets.
  • Safety and Security: Oversee the health, safety, and security of guests and team members, ensuring a secure and welcoming environment.
Requirements and Qualifications
  • Operational Knowledge: Strong understanding of hotel operating controls, ensuring full compliance and efficiency.
  • Leadership Abilities: Ability to motivate and direct teams, participating in recruitment processes as needed.
  • Communication Skills: Excellent communication skills, with the ability to interact effectively with guests, team members, and external stakeholders.
  • Problem-Solving: Proven ability to analyze problems, identify solutions, and implement effective corrective actions.
  • Business Acumen: Strong business acumen, with a deep understanding of the hospitality industry and its trends.

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